Privacy Policy

1. Introduction

Welcome to raja97's Privacy Policy. This document explains how raja97 ("we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "your") who access our online betting platform at https://raja97.cam. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with international data protection standards and best practices.

By creating an account, depositing funds, or using any features of the raja97 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with any aspect of this policy, please do not use our services.

This Privacy Policy should be read in conjunction with our Terms & Conditions. Together, these documents govern your relationship with raja97 and outline your rights and obligations as a user.

2. Information We Collect

To provide our betting services, process transactions, verify your identity, and comply with legal obligations, raja97 collects several categories of personal information:

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, email address, mobile phone number, residential address, username, and password.
• Identity Verification (KYC) Documents: Indonesian National ID (KTP), proof of address (utility bills, bank statements), selfie photographs with ID for identity confirmation.
• Payment Information: Bank account details (account number, bank name, account holder name), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history.
• Communication Records: Messages sent to our support team via live chat, email, WhatsApp, or in-app messaging, including any documents or screenshots you provide.

2.2 Information Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone settings.
• Usage Data: Pages visited, features accessed, games played, bets placed (event, odds, stake, outcome), session duration, click patterns, navigation paths.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze traffic patterns, and personalize content. See Section 6 for details.

2.3 Information from Third Parties

• Payment Processors: Transaction status, payment confirmation, fraud risk scores from BCA, BRI, BNI, Mandiri, and e-wallet providers.
• Game Providers: Gameplay statistics, game session data, and Random Number Generator (RNG) results from third-party game studios like Pragmatic Play, Evolution Gaming, and Microgaming.
• Identity Verification Services: Age verification, document authentication, and fraud prevention checks conducted by specialized KYC service providers.

3. How We Use Your Data

raja97 processes your personal information for the following purposes, all of which are necessary for the operation of our platform and the delivery of our services:

3.1 Account Management and Service Delivery

• Create and maintain your user account
• Authenticate your identity and prevent unauthorized access
• Process deposits, withdrawals, and in-platform transactions
• Enable you to place bets, play games, and access all platform features
• Maintain accurate account balances and transaction histories

3.2 Legal and Regulatory Compliance

• Verify that you are at least 21 years of age and legally eligible to use our services
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by international licensing authorities
• Monitor for fraudulent activity, collusion, bonus abuse, and other prohibited conduct
• Respond to legal requests from regulatory bodies, law enforcement, or courts
• Enforce our Terms & Conditions and protect the integrity of our platform

3.3 Customer Support and Communication

• Respond to your inquiries, technical issues, and support requests
• Send transactional notifications (deposit confirmations, withdrawal updates, bet settlements)
• Provide promotional offers, bonuses, and platform updates (with your consent)
• Conduct customer satisfaction surveys and gather feedback

3.4 Platform Improvement and Analytics

• Analyze user behavior to optimize platform performance and user experience
• Identify technical errors, bugs, and security vulnerabilities
• Develop new features, games, and betting markets based on user preferences
• Conduct A/B testing to improve interface design and functionality

3.5 Responsible Gaming and Player Protection

• Monitor gameplay patterns for signs of problem gambling
• Enforce deposit limits, loss limits, session time limits, and self-exclusion settings
• Provide reality-check reminders and responsible gaming tools
• Intervene when risk indicators suggest harmful betting behavior

4. Data Sharing & Disclosure

raja97 does not sell your personal information to third parties. However, we may share your data with carefully selected partners and service providers under strict confidentiality agreements:

4.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Suppliers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and other studios to deliver casino games, live dealer tables, and slots.
• KYC and Fraud Prevention Services: Identity verification specialists and anti-fraud platforms to authenticate documents and detect suspicious activity.
• Cloud Hosting and IT Infrastructure: Secure data centers and hosting providers that store our databases and maintain platform uptime.
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software used by our support team.

4.2 Legal Obligations and Regulatory Disclosure

We may disclose your personal information if required by law, court order, or regulatory authority. This includes:

• Responding to lawful requests from government agencies, law enforcement, or tax authorities
• Complying with international licensing requirements and gaming regulations
• Protecting raja97's legal rights, property, and safety, or those of our users and partners
• Investigating suspected fraud, money laundering, or criminal activity

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on our platform, and the new entity will be bound by this Privacy Policy unless you consent to a revised policy.

5. Data Security

Protecting your personal information is a top priority at raja97. We employ industry-standard security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Sockets Layer) technology.
• Secure Data Storage: Personal information and financial records are stored in encrypted databases with restricted access controls.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): Available for account logins to add an extra layer of security.
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing by independent cybersecurity firms.

5.2 Organizational Security Measures

• Access to personal data is limited to authorized personnel on a need-to-know basis
• All employees and contractors sign confidentiality agreements
• Security awareness training is mandatory for all staff members
• Incident response protocols are in place to address data breaches promptly

5.3 Your Responsibility

While we take extensive precautions to secure your data, you also play a critical role in protecting your account:

• Use a strong, unique password and change it regularly
• Do not share your login credentials with anyone
• Log out after each session, especially on shared or public devices
• Enable two-factor authentication if available
• Report any suspicious account activity to our support team immediately

6. Cookies & Tracking Technologies

raja97 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, analyze site traffic, and personalize content.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly (e.g., session management, security features). These cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with our site (page views, load times, error messages) to improve performance.
• Functionality Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
• Marketing Cookies: Track your browsing activity to deliver relevant promotional offers and advertisements (with your consent).

6.2 Managing Cookie Preferences

Most browsers allow you to control cookies through their settings. You can block or delete cookies, but doing so may affect your ability to use certain features of the raja97 platform. Disabling essential cookies may prevent you from logging in or placing bets.

7. Your Privacy Rights

Under international data protection regulations, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete information in your account.
• Right to Erasure: Request deletion of your personal data, subject to legal and contractual obligations (e.g., record-keeping requirements).
• Right to Restriction: Limit how we process your data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: Object to certain types of data processing, such as direct marketing.
• Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time (note: this does not affect the lawfulness of prior processing).

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Identity verification may be required to process your request.

8. Data Retention

raja97 retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account, plus 7 years after account closure to meet regulatory and tax requirements.
• Transaction Records: Retained for 7 years for financial auditing and anti-money laundering compliance.
• KYC Documents: Retained for 7 years after account closure as required by international licensing authorities.
• Support Communications: Retained for 3 years to resolve disputes and improve customer service quality.
• Marketing Data: Retained until you withdraw consent or request deletion.

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual.

9. International Data Transfers

raja97 operates internationally and may transfer your personal data to servers or service providers located outside Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by data protection authorities
• Data processing agreements with third-party service providers
• Ensuring that recipients are located in jurisdictions with adequate data protection laws

By using raja97, you consent to the transfer of your personal data to countries that may have different data protection standards than Indonesia. We will always take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Children's Privacy

raja97 is strictly an adult-only platform. We do not knowingly collect or solicit personal information from individuals under the age of 21. If you are under 21, you are prohibited from creating an account or using our services. If we become aware that a user is underage, we will immediately suspend the account, forfeit any winnings, and delete the associated personal data.

Parents or guardians who believe their child has provided personal information to raja97 should contact us immediately at [email protected] so we can take appropriate action.

11. Policy Updates

raja97 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. When we make material changes, we will notify you via email or by posting a prominent notice on our platform. The "Effective Date" at the top of this policy will be updated accordingly.

Your continued use of the raja97 platform after changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via the raja97 platform
• WhatsApp: +62 812 3456 7890 (08:00–02:00 WIB daily)

We are committed to addressing your privacy concerns promptly and transparently. Our support team speaks fluent Indonesian and English and is available to assist you with any inquiries.